Aranet4 historical data not downloading

• 

  sbiswas

  Posted: 14.02.2022 01:15

  Modified: 19.04.2024 18:02

  I am using Samsung s20. I can access data from Jan 19 to Feb 2. But now when I connect I only see a spinning circle. I know the app is connected because on the main screen I see the current measurement. I have upgraded to latest fw. Problem was there both before and after upgrading.
• 

  aranet-techsupport

  Posted: 14.02.2022 08:18

  Modified: 17.02.2022 18:05

  Please try reinstalling the app. If the problem persists, contact support@aranet.com, please.
• 

  pfred60

  Posted: 30.03.2022 02:09

  Hi There - similar problem to above. I have a new Samsung S21+ 5G that I have just installed the Aranet4 app on. It can pair with my Aranet4 Pro but which I go to look at any of the graphs it just spins. I previously had a Sansung S20 and upto a couple of months ago it was working fine. It periodally in the last month was having difficulty showing the graphs although I could delete the device and add it again and then sometimes it would work.

  The Aranet4 Pro is running firmware v0.4.10.

  I have deleted the app and reinstalled it from the Android Play Store and no difference. 

  It is also doing the same thing with my other Aranet4 Home device.

   
• 

  sbiswas

  Posted: 30.03.2022 02:15

  Yes, with my samsung s20, I can no longer download the data.  I reinstalled the app once and it worked. Perhaps I need to reinstall the app again but I don't want to.
• 

  guest

  Posted: 30.03.2022 04:12

  Hi There - similar problem to above. I have a new Samsung S21+ 5G that I have just installed the Aranet4 app on. It can pair with my Aranet4 Pro but which I go to look at any of the graphs it just spins. I previously had a Sansung S20 and upto a couple of months ago it was working fine. It periodally in the last month was having difficulty showing the graphs although I could delete the device and add it again and then sometimes it would work.

  The Aranet4 Pro is running firmware v0.4.10.

  I have deleted the app and reinstalled it from the Android Play Store and no difference. 

  It is also doing the same thing with my other Aranet4 Home device.

   
• 

  aranet-techsupport

  Posted: 30.03.2022 08:46

  Thank you for reporting, our developers are working on this issue.
• 

  pfred60

  Posted: 31.03.2022 11:13

  Thanks - will look out for a response. It means that I can't use it for it's main purpose (ie: logging the data and then viewing in and extracting it for PowerBI analysis). That's my comment above yours. Not sure why it registered as guest.

   
• 

  guest

  Posted: 01.04.2022 02:16

  Thanks - will look out for a response. It means that I can't use it for it's main purpose (ie: logging the data and then viewing in and extracting it for PowerBI analysis). That's my comment above yours. Not sure why it registered as guest.

   
• 

  ramequin

  Posted: 07.04.2022 14:53

  Hi there,

  Same configuration and same issue.

  I uninstalled and reinstalled the app, reseted the aranet, still the same issue.

  Can you fix it ātrums, lūdzu?

  Liel paldies.
• 

  aranet-techsupport

  Posted: 07.04.2022 15:59

  ATTENTION PLEASE!

  Samsung S20 devices running Android 12 have issues due to errors in phone firmware. We have contacted Samsung and Working to resolve the issues.
• 

  ramequin

  Posted: 12.04.2022 13:30

  Hi again,

  I forgot to precise my configuration, it's a Samsung galaxy s21 5g running latest android (12).
• 

  oltmannd

  Posted: 08.04.2022 01:12

  Hope solution comes quickly.  It awful not having chart...
• 

  verdkam

  Posted: 11.04.2022 00:34

  Same issue, but I can't even see recent historical data and here's a twist - I have 2 devices and only one gives me a hard time for some reason. It isn't just that I can't download, it appears like it isn't recording the data. Also a Samsung Galaxy S20. I can't figure it out. 
• 

  verdkam

  Posted: 11.04.2022 00:34

  Same issue, but I can't even see recent historical data and here's a twist - I have 2 devices and only one gives me a hard time for some reason. It isn't just that I can't download, it appears like it isn't recording the data. Also a Samsung Galaxy S20. I can't figure it out. 
• 

  canonical

  Posted: 24.04.2022 18:27

  Same issue - Pixel 4 running Android 12 (it's not just Samsung). Cleared cache, data, and tried reinstalling. The current value is visible, but the historical data just won't load. This is quite annoying :-/

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