Aranet4 historical data not downloading
sbiswas
Posted: 14.02.2022 01:15
Modified: 08.10.2024 05:10
I am using Samsung s20. I can access data from Jan 19 to Feb 2. But now when I connect I only see a spinning circle. I know the app is connected because on the main screen I see the current measurement. I have upgraded to latest fw. Problem was there both before and after upgrading.
aranet-techsupport
Posted: 14.02.2022 08:18
Modified: 17.02.2022 18:05
Please try reinstalling the app. If the problem persists, contact support@aranet.com, please.
pfred60
Posted: 30.03.2022 02:09
Hi There - similar problem to above. I have a new Samsung S21+ 5G that I have just installed the Aranet4 app on. It can pair with my Aranet4 Pro but which I go to look at any of the graphs it just spins. I previously had a Sansung S20 and upto a couple of months ago it was working fine. It periodally in the last month was having difficulty showing the graphs although I could delete the device and add it again and then sometimes it would work.
The Aranet4 Pro is running firmware v0.4.10.
I have deleted the app and reinstalled it from the Android Play Store and no difference.
It is also doing the same thing with my other Aranet4 Home device.
sbiswas
Posted: 30.03.2022 02:15
Yes, with my samsung s20, I can no longer download the data. I reinstalled the app once and it worked. Perhaps I need to reinstall the app again but I don't want to.
guest
Posted: 30.03.2022 04:12
Hi There - similar problem to above. I have a new Samsung S21+ 5G that I have just installed the Aranet4 app on. It can pair with my Aranet4 Pro but which I go to look at any of the graphs it just spins. I previously had a Sansung S20 and upto a couple of months ago it was working fine. It periodally in the last month was having difficulty showing the graphs although I could delete the device and add it again and then sometimes it would work.
The Aranet4 Pro is running firmware v0.4.10.
I have deleted the app and reinstalled it from the Android Play Store and no difference.
It is also doing the same thing with my other Aranet4 Home device.
aranet-techsupport
Posted: 30.03.2022 08:46
Thank you for reporting, our developers are working on this issue.
pfred60
Posted: 31.03.2022 11:13
Thanks - will look out for a response. It means that I can't use it for it's main purpose (ie: logging the data and then viewing in and extracting it for PowerBI analysis). That's my comment above yours. Not sure why it registered as guest.
guest
Posted: 01.04.2022 02:16
Thanks - will look out for a response. It means that I can't use it for it's main purpose (ie: logging the data and then viewing in and extracting it for PowerBI analysis). That's my comment above yours. Not sure why it registered as guest.
ramequin
Posted: 07.04.2022 14:53
Hi there,
Same configuration and same issue.
I uninstalled and reinstalled the app, reseted the aranet, still the same issue.
Can you fix it ātrums, lūdzu?
Liel paldies.
aranet-techsupport
Posted: 07.04.2022 15:59
ATTENTION PLEASE!
Samsung S20 devices running Android 12 have issues due to errors in phone firmware. We have contacted Samsung and Working to resolve the issues.
ramequin
Posted: 12.04.2022 13:30
Hi again,
I forgot to precise my configuration, it's a Samsung galaxy s21 5g running latest android (12).
oltmannd
Posted: 08.04.2022 01:12
Hope solution comes quickly. It awful not having chart...
verdkam
Posted: 11.04.2022 00:34
Same issue, but I can't even see recent historical data and here's a twist - I have 2 devices and only one gives me a hard time for some reason. It isn't just that I can't download, it appears like it isn't recording the data. Also a Samsung Galaxy S20. I can't figure it out.
verdkam
Posted: 11.04.2022 00:34
Same issue, but I can't even see recent historical data and here's a twist - I have 2 devices and only one gives me a hard time for some reason. It isn't just that I can't download, it appears like it isn't recording the data. Also a Samsung Galaxy S20. I can't figure it out.
canonical
Posted: 24.04.2022 18:27
Same issue - Pixel 4 running Android 12 (it's not just Samsung). Cleared cache, data, and tried reinstalling. The current value is visible, but the historical data just won't load. This is quite annoying :-/
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