Aranet4 stuck in firmware?

aranet-techsupport

Posted: 09.08.2023 14:17

Modified: 21.11.2024 09:39
If your aranet4 device gets stuck in firmware update, then follow these steps:
NOTE: This only works from Aranet home app v3.4.2. As such, you should update your app before trying this.
1. Remove batteries and place them back after few minutes.
2. Do “PAIR NEW DEVICE” from application settings menu – app will find failed aranet4 device and will start firmware recovery
benbrown

Posted: 26.09.2024 21:18

I attempted to update my firmware on my Aranet4 last night. My iOS phone said something like "update successful" but then the Aranet remained showing only a barcode, the Aranet logo, and this version number: v1.4.19. I've tried disconnecting the batteries, waiting for 15 minutes, then reconnecting, then trying to pair the device with my phone, but no results. My app is version v3.7.5.

I have really liked this device but I'm pretty frustrated I may have bricked it after approximately 1 month of owning it.
aranet-techsupport

Posted: 27.09.2024 08:09

Hi, please do these steps in order:

•             Take off the batteries of your Aranet4 device for 15 minutes.

•             Make sure the Bluetooth switch at the back of the Aranet4 is ON.

•             Uninstall the Aranet4 app on the phone.

•             Delete Aranet4 from the Bluetooth-paired list on your phone.

•             Restart your phone.

•             Install the Aranet4 app from the Google Play store or App Store.

•             Connect the Aranet4 sensor to your phone using the Aranet4 app; you should be prompted for a 6-digit PIN code presented on the sensor screen.

If this doesn't help, then please contact support@aranet.com.

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