Dead device

• 

  hiebzky

  Posted: 21.03.2023 15:29

  Modified: 03.12.2024 16:19

  While I was away my Aranet4 batteries ran dead. The screen shows the battery symnbol with a stroke through it. I've replaced the batteries and it doesn't restart. I've tried multiple sets of brand new batteries as well. Is there a reset option that I don't know about? The unit itself wasn't dropped or damaged in any way, it was just sitting on a shelf when the batteries ran out and had been working perfectly fine up until that time. Thanks.
• 

  aranet-techsupport

  Posted: 21.03.2023 16:21

  Modified: 03.01.2024 13:59

  Hello hiebzky,

  Thank you for choosing Aranet and contacting us. How long did it took for batteries to get drained completely? Could you please try to remove batteries from device for 15 minutes and place them back, see if it starts to work after that? Also, could you please check if the 3rd and 4th switches are off (moved downwards) as this will turn of Radio and Bluetooth. In case it starts to work, please enable(move upwards) 3rd switch for Bluetooth to use Aranet4 app. 

  If issue still persist, please contact support@aranet.com

  Regards,

  Aranet Tech support
• 

  michelle

  Posted: 06.07.2024 20:47

  This worked for me when the batteries in my Aranet died! Thank you! 
• 

  quadrun1

  Posted: 29.02.2024 20:28

  Google sent me here for exactly this same problem with my device.

  A big thanks for aranet-techsupport for posting this answer, as it solved my problem!!

  Aranet4 is awesome!

   
• 

  briancr0ss

  Posted: 12.03.2024 21:36

  Had same problem.  The key is after taking the batteries out to wait until the dead battery sign changes to the Aranet symbol shown above.  Then insert the batteries and it will work!

  Brian
• 

  franck

  Posted: 11.05.2024 20:33

  Hello,

   

   I have bought an Aranet 4 Home on 12th May 2022. My Aranet4 was in my room and seems to run out of battery (nothing is on the screen). i have replaced the batteries and it doesn't restart.
   i tried many time and waited 15 mins as you mention before. It was working perfectly until that time.
  Could you help me ?

   

     Franck
• 

  jwspeck

  Posted: 27.06.2024 00:49

  I have the same problem. Device shows no battery, tried taking the batteries out for an hour... put in fresh ones, front screen flashes aranet logo then goes back to dead battery screen.
• 

  aranet-techsupport

  Posted: 27.06.2024 08:19

  Hi!
  
  Please, fill out this form https://rma.aranet.com/

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