Does not pair - no "permission", no pin code on screen, have reinstalled app, restarted phone etc
natashabee
Posted: 26.04.2022 08:08
Modified: 20.11.2024 21:34
I have a new Aranet4 and an Android phone.
I downloaded the app, started pairing by pressing "+ pair" and on the phone a very fast screen flashed up, I think it said "do you want to pair the device" but it did not give me a chance to touch anything - it just started trying to pair the device.
However, meanwhile nothing changed on the Aranet screen which is just showing C02, temperature and humidity.
The Aranet4 device screen did not show a pin code. Now the phone is just showing "aranet 4, pairing the device" and it goes forever and nothing changes.
I have tried removing batteries, changing bluetooth to off and on again, deleting the app, restarting the phone, reinstallling the app. Still all I ge
ranjo
Posted: 26.04.2022 12:29
I have exactly the same problem. The popup that's only visible in less than a second, asks: "Do qou want to pair the device" with Accept and Cancel as option (I made a screenrecording to confirm). But quickly after that, the app starts to search. I just switched phone but was able to pair more than 2 weeks ago without any problem with my old phone (Android 11).
Things I (also) tried:
- Resetting Aranet4 (remove battery, switch bluetooth off and on again)
- Removing app
- Restart phone
I am able to pair the Aranet from the settings window though. Then the pin is visible on the Aranet4 screen. But the app won't connect to the device anyway. I know this is not the way pairing should be done, but at least it confirms the Aranet4 allows to pair.
Phone is a Fairphone 4 with Android 11
aranet-techsupport
Posted: 26.04.2022 12:41
We are sorry for the inconvenience. The bug was discovered in Aranet4 app version for Android devices. Our developers are working on the solution.
natashabee
Posted: 26.04.2022 18:43
I was finally able to pair the device by quickly pressing the center of my smartphone screen (Galaxy S9) shortly after the pairing attempt started - I could see something flash up (for less than a second) that looked like a green accept button - again, it was just a quick flash, but after restarting pairing several times I was able to hit that area of the screen at the right second and then the 6 digit code flashed up on my Aranet4 sensor. It is now paired.
aranet-techsupport
Posted: 27.04.2022 11:43
Aranet4 app version 3.0.4 is published on Google Play Store. Please update the app.
ranjo
Posted: 28.04.2022 23:13
Thank you! with this version pairing is working again as how it should.
scooby67
Posted: 11.05.2024 18:14
Aranet 4 - dead on arrival?
I've tried three different sets of new batteries. I get a single red flash from behind the batteries, but nothing else, no changes on tge screen (still showing the same insert batteries picture as on arrival). Is the device faulty or am I missing something?
aranet-techsupport
Posted: 13.05.2024 08:18
Sorry for the inconvenience, please fill out the RMA form.
figo
Posted: 05.07.2024 16:39
Hello everyone, I bought my Aranet4 home last week ( 28A1A) to combine with my iphone 15 pro max.
Pairing with my bluetooth went smoothly and everything works as it should. But i noticed after three minutes
on the screen of my iphone (IOS 17 or IOS 18 ) bluetooth will disconnect which is not good my opinion !!!
This looks like a bug in the Aranat app ????? tested also with my ipad with the same error ( no connection) please update !!!!!!!!!!!
aranet-techsupport
Posted: 05.07.2024 16:51
Please make sure you are using the latest Aranet Home app v3.6.2, as well as the latest firmware version v1.4.14 is installed on the Aranet4 device.
Aranet Home app version can be checked in "APP SETTINGS --> About Aranet Home" in the app.
Aranet4 firmware version can be checked "DEVICE SETTINGS --> Firmware" in the app.
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