Possible to purchase missing battery lid of an Aranet4 Home device?

oschoett

Posted: 29.07.2023 19:09

Modified: 29.04.2024 16:52

Is it possible to purchase the battery compartment lid of an Aranet4 Home device?

My device was sent to me by Swiss Post from Switzerland to Germany, which caused it to pass through German customs. They must have thought it so suspicious that they opened the battery compartment, apparently lost the lid and replaced it with official German customs sticky tape (see photo). The device is still working fine, and to get it fully cased again, I would like to purchase a replacement lid for the battery compartment (complaints to a customs checkpoint that behaves like this are unlikely to get me back the original lid).

Is it possible to purchase such a lid via mail order?
aranet-techsupport

Posted: 31.07.2023 16:43

Dear Oschoett,

Please fill out the RMA form on our website (https://rma.aranet.com/) and my colleagues will contact you.
oschoett

Posted: 03.08.2023 17:03

Thank you very much: today I got not one, but two replacement lids delivered in my mail box - so my devices are prepared for their next adventure with mail and customs. Stellar customer service!

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