Warning - Update in progress
andrea
Posted: 24.06.2023 16:03
Modified: 07.10.2024 08:19
hello
during the firmware update my device blocked. on the screen i read "warning - do not remove batteries - firmware update in progress". how can i reset the device? I tried removing batteries but nothing changed
thank you
Andrea
aranet-techsupport
Posted: 26.06.2023 17:26
Modified: 03.01.2024 13:59
Dear Andrea,
Please try the following steps:
• Take off the batteries of your Aranet4 device for 15 minutes.
• Make sure the Bluetooth switch at the back of the Aranet4 is ON.
• Uninstall the Aranet4 app on the phone.
• Delete Aranet4 from the Bluetooth-paired list on your phone.
• Restart your phone.
• Install the Aranet4 app from the Google Play store or App Store.
• Connect the Aranet4 sensor to your phone using the Aranet4 app; you should be prompted for a 6-digit PIN code presented on the sensor screen.
Feel free to write if anything is unclear.
andrea
Posted: 29.06.2023 07:28
Dear, thank you for your reply.
i tried the procedure above but nothing changed. Warning is still on the screen and no devices are found by aranet app.
what can i do now?
thank you!
aranet-techsupport
Posted: 29.06.2023 11:05
Dear Andrea,
Unfortunetaly I have to ask you to fill in the RMA form https://rma.aranet.com/
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