Warning - Update in progress

• 

  andrea

  Posted: 24.06.2023 16:03

  Modified: 29.04.2024 21:35

  hello 

  during the firmware update my device blocked. on the screen i read "warning  - do not remove batteries - firmware update in progress". how can i reset the device? I tried removing batteries but nothing changed

  thank you

  Andrea
• 

  aranet-techsupport

  Posted: 26.06.2023 17:26

  Modified: 03.01.2024 13:59

  Dear Andrea,

   

  Please try the following steps:

  •             Take off the batteries of your Aranet4 device for 15 minutes.

  •             Make sure the Bluetooth switch at the back of the Aranet4 is ON.

  •             Uninstall the Aranet4 app on the phone.

  •             Delete Aranet4 from the Bluetooth-paired list on your phone.

  •             Restart your phone.

  •             Install the Aranet4 app from the Google Play store or App Store.

  •             Connect the Aranet4 sensor to your phone using the Aranet4 app; you should be prompted for a 6-digit PIN code presented on the sensor screen.

   

  Feel free to write if anything is unclear.
• 

  andrea

  Posted: 29.06.2023 07:28

  Dear, thank you for your reply.

  i tried the procedure above but nothing changed. Warning is still on the screen and no devices are found by aranet app.

  what can i do now?

  thank you!

   
• 

  aranet-techsupport

  Posted: 29.06.2023 11:05

  Dear Andrea,

  Unfortunetaly I have to ask you to fill in the RMA form https://rma.aranet.com/

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