Can I replace a new plastic case of Aranet4 Home?

• 

  chemi

  Posted: 13.12.2024 12:20

  Modified: 02.01.2025 15:17

  Hello Aranet Team,

       Please, help me with the following 2 questions:

       1. Since I have no other outside protective case for my Aranet4 Home, my Aranet4 Home's original plastic case is cracked due to mistakenly being sat on by my children, is there any replacement of plastic case for my Aranet4 Home? How much does it cost?

       2. The original plastic case of my Aranet4 Home is cracked but not broken down or torn out, do you think the sensor component is being pressed and spoilt by that event (Being sat on by my children)?

  Best regards,

  Chemi
• 

  aranet-techsupport

  Posted: 13.12.2024 13:01

  Hi!
  Please fill out the RMA form here: https://rma.aranet.com/
  And yes, the sensor might be compromised.

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