Why do I get duplicate Warning notifications?

• 

  mcruise

  Posted: 19.03.2021 11:41

  Modified: 20.11.2024 20:28

  Hi,

  Why do I get duplicate Warning notifications? In my email inbox I receive 2 emails about the same warning. Same time stamp, to same email address, for the same warning.

  I only get one Summary email. If I know why it can happen then I can prevent it, hopefully.

  Thanks,

  Martin
• 

  mcruise

  Posted: 19.03.2021 18:45

  Sorry about the “duplicate" post. Not a joke or anything, just a coincidental mistake! Browser failed to display page when I returned. Then when I retried/refreshed it re-sent my post again.
• 

  aranet-techsupport

  Posted: 19.03.2021 23:43

  Do You have multiple user accounts on the Aranet PRO base station? 

  If so, could You please log in with each separate user account (including root and guest) to the Aranet PRO base station graphical user interface and check their section Notifications --> SETTINGS on each of them. I would suspect that in 2 of the user accounts the same e-mail address is configured for e-mail notifications thus alarm notification e-mails are sent twice to the same address.

  As for daily summary file sending then it could be configured to be sent only on one user account that has the same e-mail address for notification sending. 
• 

  mcruise

  Posted: 22.03.2021 11:55

  Hi,

  Your suspicion was correct. Before I created a personalized admin account I was exploring options as root and there entered the same email address. I had forgotten about it.

  Thanks you for the direction.
  Best regards,
  Martin

   
• 

  aranet-techsupport

  Posted: 23.03.2021 10:00

  Thanks for the positive feedback. 

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