Aranet4 application measurement does not update with new data from device – the app displays measurement in gray.

• 

  aranet-techsupport

  Posted: 02.07.2020 16:27

  Modified: 18.04.2024 17:26

  The problem occurs when Aranet4 application stops receiving new measurement data from Aranet4 device.
  Restart the app to solve this problem.
  Proper app restart on Apple iOS phones: https://www.youtube.com/watch?v=A4cdZkeuhIw

  

   
• 

  assistant

  Posted: 11.11.2021 21:50

  Restarting the App multiple times, it still hangs when loading data for transfer. What is wrong?
• 

  aranet-techsupport

  Posted: 12.11.2021 08:29

  Exported file size depends on the measurement interval configured on your Aranet4 sensor and can be rather big. It takes time to create the file and transfer it to a mobile device. Please be patient while exporting. If the process still hangs, contact support@aranet.com, please.

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