Homey Pro Connection

• 

  damo1963

  Posted: 03.09.2022 19:30

  Modified: 15.04.2024 20:53

  Hi folks

  Is anyone trying to connect this device to Homey Pro having the same problem as me

  Homey sees the device, the icon is up on the screen but there is a red triangle and it says it cannot connect to device

  I also have the aranet4 device app on my phone with the home integration enabled. It works on the aranet4 phone app

  I have deleted and reloaded but still will not connect to homey. See image below.

   

  Thanks

  Bye

  Damien
• 

  damo1963

  Posted: 03.09.2022 19:36

  
• 

  aranet-techsupport

  Posted: 05.09.2022 08:28

  Hi,

  Please make sure that your Aranet4 has the latest firmware version (https://forum.aranet.com/all-about-aranet4/how-can-i-update-aranet4-device-firmware/) and Araner4 Homey app is up to date (v.1.2.1).
• 

  damo1963

  Posted: 05.09.2022 12:19

  Hi folks 

  version v1.2.1 on homey pro

  version v 0 4.10 on Aranet4 phone app

  stll not working 

  thanks 

  bye

  Damien
• 

  damo1963

  Posted: 08.09.2022 18:31

  Hi folks 

  any further updates 

  unit is still not working 
• 

  aranet-techsupport

  Posted: 09.09.2022 09:24

  Hi, 

  please contact support@aranet.com.
• 

  aranet-techsupport

  Posted: 27.10.2022 14:44

  Hello,

  App update supporting firmware 1.2.0 was launched on October 20.
• 

  markm

  Posted: 26.05.2023 08:48

  Goodmorning, is it possible to update the AraNet app to the new Homey Pro SK3?

  tnx 
• 

  aranet-techsupport

  Posted: 26.05.2023 14:21

  The update with Homey Pro SK3 support is scheduled in one of the next app versions and will be available during summer 2023.

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