What would be the first things to try if Aranet4 device is not pairing to Aranet4 application on mobile device?

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  aranet-techsupport

  Posted: 10.04.2021 14:15

  Modified: 18.04.2024 18:23

  Please first try:

  1. Take out batteries of the Aranet4 device;
  2. Set jumper switch in the battery compartment for Bluetooth service in OFF (down) position, then back to ON (Up) position;
  3. Put batteries in the correct polarization again inside the Aranet4 (both batteries in the same direction with + pole on the left side);
  4. Uninstall the Aranet4 app completely and delete/forget the paired Aranet4 device from Bluetooth connected devices on the mobile device;
  5. Restart the mobile device;
  6.  Install again the application and pair the Aranet4 to the mobile device not via the Bluetooth devices menu, but only via the Aranet4 application.
• 

  airepurouy

  Posted: 08.07.2021 19:40

  Hi, I have seen that I can pair the device, but if I get disconneted, I need to remove the device and start pairing again.. Sometimes I need to reset my IPhone too! Is that OK or I am missing sth? Thanks!
• 

  airepurouy

  Posted: 08.07.2021 19:40

  Hi, I have seen that I can pair the device, but if I get disconneted, I need to remove the device and start pairing again.. Sometimes I need to reset my IPhone too! Is that OK or I am missing sth? Thanks!
• 

  aranet-techsupport

  Posted: 09.07.2021 08:44

  Hi,

  Please check the firmware version of your Aranet4 and upgrade if needed according to instructions in adjacent topic: https://forum.aranet.com/all-about-aranet4/how-can-i-update-aranet4-device-firmware/

  If this does not help, please contact support@aranet.com.
• 

  tiho

  Posted: 06.01.2022 15:00

  I can't remove the app because one sensor can't connect, I have over 10 devices registered... Things like this need to be fixed on your side
• 

  aranet-techsupport

  Posted: 06.01.2022 15:12

  Hi tiho,

  Max number of sensors that can be paired to one Aranet4 app is 20. Consider pairing the sensor to another mobile device. 

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